Scott Systems Inc.

870-536-9449

Seven characteristics of customer service strengths

Scott Systems strives to set the example for great customer service! Doing that is comprised of several characteristics to ensure our customers feel valued and appreciated.

Empathy

Empathy is the ability to understand an individual’s feelings and where they’re coming from. When a customer is facing a problem, for example, displaying empathy involves understanding what they’re going through and taking the time to express concern. This sentiment lets them know your employees and the company cares about their feelings.

Problem-solving skills

Problem-solving is the ability to find a solution to a difficult issue or situation. It involves identifying a problem, understanding the cause of the issue, finding a solution, and taking actionable steps to remedy the problem. 

If a customer has a discrepancy with an order, for example, an employee uses their problem-solving skills to remedy the situation and find a suitable resolution for all parties. When an employee uses their problem-solving skills in this way, it shows that they value the customer’s satisfaction with your establishment.

Communication skills

Communication skills are the ability to convey a message either verbally or through writing. While this skill is important in all industries, it’s especially important regarding customer service because this is how employees and customers interact and send and receive information. 

Having strong communication skills shows your customers you understand what they’re saying. When employees listen well and speak clearly and effectively, it ensures customers receive all the information they need and don’t leave your establishment with unanswered questions.

Patience

Patience is a person’s ability to endure difficult circumstances without frustration, anger, or other negative emotions. This characteristic is particularly useful when employees deal with angry or disgruntled customers. 

If a customer is frustrated, it’s important for employees to remain calm and collected, which shows they’re attentive to customer concerns. This attentiveness leads to greater understanding between employees and customers and helps them resolve issues and answer questions more effectively.

Active listening skills

Active listening involves fully concentrating and focusing on what someone is saying. Active listening is important in business because the better an employee listens to customers, the easier it is to help them and give an appropriate response. This skill shows customers that employees care about what they have to say, which makes them feel valued and heard.

Positive attitude

A positive attitude is a state of mind in which an individual looks at things favorably or with optimism. This trait is an important part of customer service as it shows professionalism and leads to greater customer satisfaction overall. When employees are happy, it makes customers feel good and puts them in the same state of mind. A positive attitude leaves customers with a good impression of your business, which translates into customer retention or company referrals.

Quick response time

This characteristic involves responding to an issue or circumstance in a timely manner. When employees have a quick response time, it shows they’re respectful of a customer’s time. This is important for good customer service because it ensures employees attend to customers promptly and that they’re meeting their needs.

Our goal is to make sure our customer is happy and satisfied at every step of the process. If you want to get the job done right the first time with a friendly and empathetic attitude; then you have come to the right place!